Support & Returns
If you want to return an item for any reason or have a different kind of problem, please don’t hesitate to reach out to us. We want to ensure that the process goes as smoothly as possible so please read below for guidance. Your statutory rights are not affected.
We offer a 30 day money back guarantee for any products purchased from us. Please call, email or use the form below to process a return.
- Contact us so we can create a return number
- Package the items securely to avoid damage during transit
- Include a slip containing your order number, name and contact number
- Send the goods via recorded delivery (either Royal Mail or courier at buyer expense)
Once the products have been received your return will be processed.
For any faulty goods within the 30 day window please follow the process above. For faulty goods outside this window, we will try to put it right as quickly as possible. Please contact us using the methods below and provide as much detail as possible.
Contact Methods for Support
Call, email or use the support form below:
- Call: 0203 582 2292
- Email: firstname.lastname@example.org